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GilbertsGuns.com General Information

General Information

Phone: 502-227-7889 locally, 1-877-YES-GUNS Nationally
Fax: 502-227-2233
E-mail:gilbertsguns@bellsouth.net
sales@gilbertsguns.com
Address: 2282 Louisville Road, Frankfort, Ky 40601
Store Hours: 9AM - 6PM EST; 9AM-4PM Saturday; Closed Sunday

Photographs Of Products

All photographs of products are stock photos from the manufacturer.   If you see a certain serial number on a photo, it will not be the serial number of the product that is in our inventory.  Do not base the eligibility / legality of products in certain states from the serial number of a stock photograph.

Shipping Information



We try to make the shipping charge as simple as possible.New! On all accessory purchases we charge a flat fee of $9.50 per order. If the order consists of 10 items or just 1 item, regardless of the total price, the shipping is a flat $9.50. Some Exclusions (Oversize / Overweight) Apply.  Please Contact Us Before Ordering If You Have Questions


Firearms & Muzzleloaders

There is a flat $20 shipping charge for shipping any handgun, long gun, or muzzleloader in the Continental United States. Some oversized items are excluded.


Exclusions

Shipping Charges for Ammunition, Treestands, Archery Targets, Clay Pigeon Throwers, .50 BMG Rifles and other heavy/over-sized items will vary and are calculated by weight and shipping destination in the Continental US.



Alaska & Hawaii

All Shipments to Alaska & Hawaii are subject to higher shipping rates, please contact us if you have any questions. No Ammunition Will Be Shipped Outside the Continental United States

 

Insurance On Shipments

All shipments from GilbertsGuns.com and our affiliates provide the consumer with the option of insuring their purchase.  This insurance fee is the averaged cost of UPS & USPS Priority Mail insurance rates and covers the value of the package in the event of damage or loss during shipments.  The insurance rate is automatically calculated at checkout.  With the click of a button the consumer may also opt out of insuring their package.   The consumer is solely responsible for ANY shipment in which insurance was not purchased for the delivery of the package.  Questions? Please call us toll free at 877-937-4867



Returns


All requests for Return Authorization Numbers must be made within 14 days of the purchase of the item.  Any requests for returns after this period will not be honored


Gilbert's Gun Shop
2282 Louisville Road
Frankfort, Ky 40601
502-227-7889, 1-877-YES-GUNS

 

All items come with a manufacturers warranty. All repair/warranty inquiries need to be made directly with the manufacturer. Any item returned to Gilbert's for any reason (other than a shipping error on our part) requires a Return Authorization Number (RA#) and will incur a 15% restocking fee of the purchase price of the item. Shipping Fees / Credit Card Transaction Fees Will Not Be Credited To Your Acount. Restocking fee is based off the entire purchase price of the item. No return item will be accepted without an RA #. Please contact us if you have any questions. Special Order Items & Ammunition Cannot Be Returned.  All returned product must be brand new, factory sealed resalable condition
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